Contact information
Contact Us
Real people, not bots. If you have a question before or after your order, we'll help you personally.
Email
support@clickcraftventures.net
Business Hours
Monday to Friday · 9:00 AM – 5:00 PM EST
All enquiries are handled by email for faster, trackable responses.
Please include your order number for the fastest response. We handle:
- Order status and tracking
- Refund requests (30-day guarantee)
- Chair and fit questions
- Washing and care questions
- Damaged or incorrect items
- Shipping and delivery concerns
About the Celinva Orthopedic Cushion
Celinva is a one-piece seat cushion with an integrated lumbar backrest — seat and back moulded as a single continuous piece of high-density memory foam, so there's no gap where your spine meets the seat and nothing to slide apart while you sit. A coccyx cut-out lifts weight off the tailbone, contoured front edges ease pressure under the thighs, and a non-slip base keeps it planted on car seats, office chairs and dining chairs. The breathable knit cover unzips for machine washing.
On arrival: cushions ship vacuum-compressed. Allow 24–48 hours for the foam to fully expand before judging the firmness, and give it a week of normal use to settle to your shape.
Care: Unzip the cover and machine wash cool on a gentle cycle, then air dry. Do not wash or soak the foam core.
Please note: Celinva is a comfort and posture-support product, not a medical device. It is not intended to diagnose, treat, cure or prevent any condition. If you have persistent pain or a diagnosed condition, consult a healthcare professional.
We aim to respond to every message within 24 hours on business days.