Shipping policy
Shipping Policy
Last updated: October 2026
Free Shipping on Every Order
We offer free tracked shipping on all Celinva orders with no minimum purchase required.
Processing Time
Orders are processed and dispatched within 24 hours on business days. Orders placed on weekends or public holidays are dispatched the next business day. You will receive a shipping confirmation with tracking once your order ships.
Estimated Delivery Times
- United States: 5–8 business days
- Canada: 8–14 business days
- United Kingdom & Europe: 8–16 business days
- Australia & New Zealand: 10–18 business days
- International: 12–20 business days depending on destination
These are estimates, not guarantees. Occasional delays may occur due to carrier conditions, customs processing or peak periods.
A Note on Packaging
Cushions ship vacuum-compressed to reduce shipping impact. Allow 24–48 hours after unboxing for the foam to fully expand to its proper shape before judging the firmness.
Tracking Your Order
A tracking number is emailed once your order ships. Allow 24–48 hours for tracking to activate. If tracking has not updated after 5 business days, contact us at support@clickcraftventures.net before initiating any dispute and we will investigate promptly.
Lost or Delayed Packages
Email support@clickcraftventures.net with your order number and we will investigate immediately. Confirmed lost orders receive a free replacement or a full refund.
Customs and Import Duties
International orders may be subject to import duties charged by your country's customs authority. These fees are the responsibility of the customer.
Questions? Email support@clickcraftventures.net